Which type of meter do you supply?
We supply power to homes with smart meters installed, which accounts for about 80% of Kiwi homes. If you're unsure if your home has a smart meter simply enter your address here and we'll let you know quick smart.
Why does Power Direct only supply customers with smart meters?
To offer access to the wholesale market, Power Direct can only supply houses with smart meters. This is so we can track your half hourly usage data. Around 80% of New Zealand homes have a smart meter, to check if you have one just give us a call on 0800 Go Direct (0800 463 473) or type your address into our sign up form.
What is a smart meter?
A smart meter sends us your actual electricity usage digitally every day. The best part is that we don’t need to wait until the end of the month to take a reading or rely on manual meter reads or estimates. It records the actual amount of electricity used every half hour. This means your weekly power bill is always up to date and based on your actual usage.
How do I know if I have a smart meter?
If your meter has a digital display then it’s probably a smart meter. If you’re unsure which type of meter you have, call us on 0800 Go Direct (0800 463 473), or pop your address in here and we'll tell you right away.
What if I don’t have a smart meter?
It’s up to the company who owns your meter to upgrade it and every home should have a smart meter within the next couple of years. Once it has been upgraded you can then sign up with Power Direct to get wholesale based power prices. If you've got any questions on this, call us on 0800 Go Direct (0800 463 473).
Do I have to read my own power meter?
No. The great thing about smart meters is they send your power usage to us daily so we can track everything for you.
Do you need to access my meter?
We should have everything we need from your smart meter without having to access your property. If for some reason your usage information fails to make it through to us then we’ll contact you to let you know if we need to send someone out to get a manual read from your meter.
What’s the difference between a ‘controlled’ and ‘uncontrolled’ meter?
A 'controlled meter' allows your local network company to switch off the electricity supply for short periods when power demand is high or due to faults. Controlled meters generally only impact things like your hot water heating, not your household appliances. You are charged a lower price for this power.
An 'uncontrolled meter' is used to supply power to everything else and cannot be turned off in the same way so you have a constant supply of electricity for everything.
The type of meters are typically set up at the time your home was built, and it's not uncommon to have a combination of both types.