Left in the dark? Hopefully, we can help...

Firstly, check if other homes on your street have power. 

I'm the only one on my street without power

If they do then give us a call and we can organise for someone to come and take a look at your property as soon as possible.

Everyone in my street has no power

If power is out in your area please hold off for an hour or so before giving us a call. It may be a short outage and chances are the power will be restored soon.  

The network company in your area will likely publish updates on their website, check out their website below for updates or feel free to contact them directly for further information and updates.

Lines Companies

top energy network

Top Energy

Top Energy

Kaitaia & Kerikeri
Phone 0800 867 363

Northpower Logo

Northpower

Northpower

Whangarei & Kaipara
Phone 0800 10 40 40

vector2

Vector

Vector

Auckland
Phone 0508 832 867

counties power logo

Counties Power

Counties Power

Papakura, Pukekohe and Bombay Districts
Phone 0800 100 202

Powerco

Powerco

Powerco

Bay of Plenty, Tauranga. Coromandel, Thames and South Waikato Regions
Phone 0800 463 473

unison

Unison Networks

Unison Networks

Hawkes Bay (Napier and Hastings), Taupo and Rotorua regions
0800 286 476

centralines

Centralines

Centralines

Central Hawkes Bay (Waipukurau, Waipawa and surrounding areas)
Phone 0800 667 693

welly image

Wellington Electricity

Wellington Electricity

Wellington, The Hutt and surrounding areas
Phone 0800 463 473

network tasman

Network Tasman

Network Tasman

All areas within the wider Nelson/Tasman region, excluding the Nelson City CBD
Phone 0800 508 100 (24 Hours)

nel

Nelson Electricity

Nelson Electricity

Central Nelson City
Phone (03) 546 9256

Marl Logo

Marlborough Lines

Marlborough Lines

Blenheim, Picton and the surrounding Marlborough Region
Phone (03) 577 7007

BUEL logo

Buller Electricity

Buller Electricity

Karamea through to Meybille Bay (including Westport)
Phone 0800 463 473

AuroraEnergy

Aurora Energy

Aurora Energy

Queenstown, Arrowtown, Glenorchy & Wanaka, Cromwell, Alexandra and Roxburgh
0800 22 00 05

  • Electricity supply and outages

    • What do I do if my power is out?

      Firstly, check if other homes on your street have power. If they do then give us a call and we can organise for someone to come and take a look at your property as soon as possible. If you’re not the only one and power is out on your street please hold off for an hour or so before giving us a call. It may be a short outage and chances are the power will be restored soon.

      The network company in your area will likely publish updates on their website, we've got a list of who they are for you here.

    • Will you ever turn my power off?

      Not if we can help it! It’s actually very uncommon that a power retailer would intentionally switch off your power. This would only ever happen in extreme cases of overdue payments – but we will contact you well before this to arrange a solution.

      If there is a reason that you would be severely impacted by your power being cut, due to your age, health or being medically dependant on power then it’s important to let us know. Even if you just really struggle to pay your bills, it’s best that we know from the start.

      You can give us a call on 0800 Go Direct (0800 463 473) if you need to update an existing account with this information.

      If you are new to Power Direct then keep reading further for info on being a ‘vulnerable or medically dependent customer’ as you may need to include this on your application.

    • Where will my power come from when I switch to Power Direct?

      Your power will come from the same place as it always has - the entire New Zealand electricity network. This takes energy from a number of different energy generators, pools it together and all retailers supply to their customers from the same source.

      Switching retailers can mean you get different pricing or different service but the origin of your electricity will be the same.

    • Do you supply gas?

      We’re not currently supplying gas but if we do in the future then we’ll be sure to let you know. You can still switch to us for your electricity and use your current supplier for gas.

Thanks for checking us out at Power Direct!

It seems we're having some connection issues at the moment.

Sorry about that, please try again later or give us a ring on 0800 463 473.