Electricity supply and outages
What do I do if my power is out?
Firstly, check if other homes on your street have power. If they do then give us a call and we can organise for someone to come and take a look at your property as soon as possible. If you’re not the only one and power is out on your street please hold off for an hour or so before giving us a call. It may be a short outage and chances are the power will be restored soon.
The network company in your area will likely publish updates on their website, we've got a list of who they are for you here.
Will you ever turn my power off?
Not if we can help it! It’s actually very uncommon that a power retailer would intentionally switch off your power. This would only ever happen in extreme cases of overdue payments – but we will contact you well before this to arrange a solution.
If there is a reason that you would be severely impacted by your power being cut, due to your age, health or being medically dependant on power then it’s important to let us know. Even if you just really struggle to pay your bills, it’s best that we know from the start.
You can give us a call on 0800 Go Direct (0800 463 473) if you need to update an existing account with this information.
If you are new to Power Direct then keep reading further for info on being a ‘vulnerable or medically dependent customer’ as you may need to include this on your application.
Where will my power come from when I switch to Power Direct?
Your power will come from the same place as it always has - the entire New Zealand electricity network. This takes energy from a number of different energy generators, pools it together and all retailers supply to their customers from the same source.
Switching retailers can mean you get different pricing or different service but the origin of your electricity will be the same.
Do you supply gas?
We’re not currently supplying gas but if we do in the future then we’ll be sure to let you know. You can still switch to us for your electricity and use your current supplier for gas.